Guest Services Executive (Front Desk)

Job description

Job Description The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required. Primary Responsibilities • Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggest…

Required skills

front desk guest services brand standards loyalty program lqa guidelines

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