Guest Services Attendant

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

We are seeking a dynamic and customer-oriented Guest Services Attendant to play a crucial role in providing exceptional service to our valued guests. We are committed to creating a welcoming and entertaining atmosphere for all, and we need passionate individuals to help us achieve this goal.

What we have to offer:

• Competitive compensation (Hourly wage $21/hour)
• Flexible schedule options
• Discounts on food
• Comprehensive paid training
• Opportunities for career advancement
• Free parking
• Company-wide employee events
• Playground Cares volunteer opportunities

Responsibilities:

• Greet and assist guests in a warm, courteous and professional manner
• Inform guests about Playground policies and answer their questions
• Answer emails, phone calls and messages in a timely and professional manner
• Sign-up new customers and create new players cards
• Assist guests with merchandise purchases
• Restock department supplies inventory on a regular basis
• Responsible for balancing the cash register
• Monitor lost and found items
• Responsible for remaining knowledgeable of the Daily Tournaments/Cash Games (Stakes and buy-in amounts)
• Responsible for remaining knowledgeable of all current and upcoming promotions on the gaming floor
• Responsible for enrolling players on Poker wait list
• Knowledge of our Rewards programs to assist players in claiming
• Work with a variety of different departments to assure the best possible service
• Maintain Daily Reports to facilitate proper communication between the Player Services Team as well as Administration and other Departments

Requirements:

• Must be perfectly bilingual (French and English) and 18 years or older
• Must have a valid work permit or be a Canadian resident
• Must have strong writing skills in French and English
• Excellent communication, interpersonal and organizational skills
• Ability to work independently with minimal supervision as well as within a team setting
• Ability to multitask while remaining calm and professional
• Flexibility to work various shifts, including weekends, evenings and holidays
• Knowledge of MS Office Suite and strong computer skills