Guest Services Agent, Service Express

Additional Information Job Number 26007824 Job Category Rooms & Guest Services Operations Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Singapore,%2012%20Marina%20View,%20Singapore,%20Singapore,%20Singapore,%2018961) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, or in person. Respond promptly to all guest inquiries and resolve any issues that may arise. Provide accurate information on hotel services, facilities, and amenities. Maintain a positive attitude and provide excellent customer service at all times. Demonstrate a genuine interest in the well-being of each guest and ensure their stay is enjoyable and memorable. Perform other related duties as required.