IHG
2 years ago
Guest Services Agent (Part-Time) - Holiday Inn Express Singapore Serangoon
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- IHG
- Location
- Singapore Singapore
- Posted
- 2 years ago
Job description
Your day-to-day Financial Returns: - To assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes. - Handling Guest check-out and billing in an efficient, friendly and hassle-free manner. People: - Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members. - Participate in programs that drive improvements in team member engagement and are aligned with the company's overall strategy. - Foster a positive and inclusive work environment that encourages collaboration and open communication. - Develop and maintain strong relationships with colleagues and other departments to ensure seamless service delivery. - Provide exceptional guest service by being attentive, responsive, and proactive in addressing guest needs and resolving issues. - Ensure that all guest interactions are handled in a professional, courteous, and respectful manner. - Maintain accurate and up-to-date records of guest transactions and interactions. - Perform other duties as assigned by the Duty Manager or other hotel management.
Required skills
- part-time
- guest service
- check-out
- collaboration
- billing
- revenue growth
- procedures
- systems
- business processes
- guest services
- singapore
- duty manager
- positive work environment
- open communication
- accurate records
- inclusive work environment
- seamless service delivery
- guest interactions
- exceptional guest service
- one team approach
- team member engagement
- holiday inn express
- serangoon
- reliable service
- professional guest service
- respectful guest service
- guest transactions
Interested in this position?
Create your free account and tailor your CV to match this job.