Guest Services Agent

Job description

Additional Information Job Number 25101236 Job Category Rooms & Guest Services Operations Location Bvlgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP (https://www.google.com/maps?q=Bvlgari%20Hotel%20Roma%2C%20Piazza%20Augusto%20Imperatore%2010%2C%20Rome%2C%20Rome%2C%20Italy%2C%20186) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a friendly and efficient manner. Ensure all guest requests are handled promptly and accurately. Provide exceptional customer service to all guests, including those with special requests or needs. Maintain a high level of professionalism and attention to detail in all interactions with guests. Ensure all guest issues are resolved in a timely and satisfactory manner. Collaborate with other departments to ensure seamless service to guests. Maintain accurate records of guest interactions and requests. Perform other related duties as required.

Required skills

operations customer attention map professionalism service records time guests schedule job location category room assignments check-ins check-outs requests position summary interactions number

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