Guest Service Agent

As a Guest Service Agent at Novotel Sunshine Coast Resort, you will be the first point of contact for our guests and play a key role in shaping their overall experience. From arrival to departure, your professionalism, attention to detail, and commitment to exceptional service will ensure every guest enjoys a seamless and memorable stay.

What You’ll Be Doing

• Welcome guests with warmth and professionalism, ensuring smooth arrivals and departures
• Handle guest enquiries and phone calls efficiently and with genuine care
• Promote Accor’s loyalty program by highlighting perks and encouraging sign-ups
• Support occupancy and revenue goals through confident upselling and cross-selling
• Collaborate with other departments to deliver exceptional, guest-focused service

If you're passionate about hospitality, thrive in a team environment, and love creating feel-good moments for others, this is your chance to grow your career in one of Queensland’s most iconic resort destinations.