Guest Service Agent

We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect.

Key Responsibilities:

• Efficiently manage all daily Front Office operations, including check-in/check-out, reservations, and guest services.

• Respond promptly and accurately to guest inquiries regarding hotel services, facilities, local attractions, and general city information.

• Accurately record and relay all guest feedback, including compliments and concerns, to the Front Office Manager and/or Shift Manager for appropriate action and follow-up.

• Process guest payments and meticulously settle accounts, maintaining high levels of cashiering accuracy.

• Resolve guest complaints and challenges with efficiency, empathy, and professionalism, ensuring a positive outcome.

• Provide support to other hotel departments, including Food & Beverage and Housekeeping, as operational needs arise, contributing to a seamless guest journey.

• Adhere to all company brand standards, policies, procedures, and health & safety guidelines

• Provide professional assistance with valet parking services as required.

• This part-time position offers a minimum of 16 hours per week and flexibility is important to work on a rotating roster, including a mix of morning (e.g., 6:30 AM starts) and evening (e.g., up to 11:30 PM finishes) shifts, as well as weekends and public holidays.