Guest Service Agent (30 Hours)

Job Description We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect. Key Responsibilities: • Provide exceptional guest service, responding promptly to guest requests and resolving any issues that may arise; • Manage the front desk operations, including check-in/check-out procedures, room assignments, and handling guest inquiries; • Coordinate with other departments (Food & Beverage and Housekeeping) to ensure seamless delivery of services; • Maintain accurate records and reports, ensuring compliance with hotel policies and procedures; • Develop strong relationships with guests, colleagues, and management to foster a positive and welcoming atmosphere. Benefits: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Recognition and rewards for outstanding performance.