Guest Relationship Expert - Clinical

About the Client:
This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

Role Summary:
The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

Key Responsibilities:

• Review daily guest lists to prepare for arrivals
• Greet guests warmly and professionally
• Respond promptly to inquiries with clear, helpful information
• Assist guests during registration and billing processes
• Explain screening services, departments, and processes
• Anticipate guest needs and provide personalised support
• Guide guests during screenings and offer refreshments
• Handle guest complaints calmly, escalating if needed
• Maintain accurate records related to reports and kit dispatch
• Ensure interactions meet health, safety, and quality standards

Qualifications:

• Bachelor's degree in Hospitality, Business Administration, or a related field preferred
• Previous experience in guest relations, hospitality, or customer service is advantageous

Skills Required:

• Excellent communication and presentation skills
• Strong problem-solving and conflict resolution ability
• Active listening and empathetic guest engagement
• Professional phone etiquette
• Comfortable working in a dynamic, guest-facing environment

Core Competencies:

• Customer-centric mindset with a passion for service excellence
• High attention to detail in guest documentation and interaction
• Adaptability under pressure and in a fast-paced setting
• Strong collaboration across teams and departments
• Cultural sensitivity and an inclusive communication style

Working Conditions:

• Shift-based role, including weekends and public holidays
• Frequent guest interaction requires pa rofessional appearance and conduct
• Occasional lifting of light items (e.g., reports, refreshments)

Compensation (Entry-Level, 0-3 Years Experience):

• R18,000 - R25,000 per month (R216,000 R300,000 per year)