Guest Experience Expert (Executive Lounge, i-Job Program)

Description JOB POSITION SUMMARY A key position which is instrumental in delivering seamless experience to our external and internal guests. Our Guest Experience Experts works across departments and take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done in diverse environment. Whether processing operational needs, addressing guest requests, completing reports, or sharing thoughts with colleagues, our Guest Experience Experts embody the spirit of hospitality. This role is responsible for ensuring a seamless experience for all guests, from check-in to check-out, and everything in between. Key responsibilities include: • Providing exceptional service to guests by anticipating their needs, responding promptly to their requests, and resolving any issues that may arise. • Collaborating with other departments to ensure a cohesive guest experience across the property. • Maintaining accurate records of guest interactions, including check-in/check-out times, special requests, and any issues that may have arisen. • Participating in training sessions and workshops to stay up-to-date on new products, services, and technologies. • Developing strong relationships with guests by being knowledgeable about our hotel's amenities, services, and local attractions. • Providing support to other departments as needed, including front desk, housekeeping, and food and beverage operations. • Maintaining a high level of energy and enthusiasm, even in fast-paced or stressful situations. • Being proactive in identifying and resolving issues that may impact the guest experience. • Working effectively with colleagues to ensure seamless transitions between shifts and tasks. • Participating in quality control processes to identify areas for improvement and implement changes as needed. • Maintaining a clean and organized workspace, adhering to hotel standards and policies. • Performing other duties as assigned by management.