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Guest Experience Agent
Job description
Job Description
As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.
Key Responsibilities:
- Deliver exceptional customer service during check-in, check-out, and throughout guest stays
- Proactively manage and resolve guest complaints
- Handle credit, cash transactions, and related documentation accurately
- Promote hotel services and special offers
- Respond to phone and email enquiries promptly
Required skills
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Company information
- Company
- Hyde
- Location
-
Australia, Victoria, Melbourne Region, Melbourne
Australia - Posted
- 11 months ago
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