Guest Care Guide 20-40%

Casino Bern offers its guests a maximum of gaming, fun, and entertainment. The exciting atmosphere and great ambiance provide the best conditions for an extraordinary evening.

We are looking for open and service-oriented personalities for the role of Guest Care Guide, starting January 1, 2027, or by arrangement.

Your Responsibilities

• Welcoming, assisting, and bidding farewell to our guests
• Entrance and ID checks, as well as support at reception and cloakroom
• Conducting casino tours and explaining slot machines to players
• Serving food and beverages at slot machines and gaming tables
• Assisting with and coordinating experience packages, including billing
• Participation in events, promotions, and guest activities
• Ensuring compliance with the social concept

• Flair or experience in the service sector (hospitality, gastronomy, retail); basic commercial knowledge is an advantage
• Ideal for individuals seeking part-time employment, especially students
• Good German language skills; Austrian and English are an advantage
• Willingness to work evening, night, and weekend shifts (shift work)
• Impeccable reputation (criminal record and debt enforcement register extract without entries)
• Communicative, open, and service-oriented personality
• Friendly demeanor and a well-groomed appearance

• Varied activities in an unusual environment
• Future-oriented corporate culture
• Collegial and multicultural team
• Employee Social Club with regular events
• Market-aligned remuneration with fair tip participation
• Staff restaurant and other fringe benefits
• Free uniform cleaning
• Participation in health-promoting activities and other recognitions
• Job-specific further training opportunities

• GRAND CASINO KURSAAL BERN AG
  Kornhausstrasse 3
  3013 Bern