Guest Assistant - Franschhoek (Live-Out)

The Guest Assistant required for a Luxury Boutique Hotel in Franschhoek. The ideal candidate will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities: Ensure guest challenges are addressed promptly and professionally. Provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Key Performance Indicators: Guest satisfaction ratings; percentage of resolved guest challenges; and overall hotel performance. Requirements: 1 year experience in hospitality or related field; excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment; and high school diploma or equivalent. Benefits: Competitive salary; comprehensive benefits package including medical aid, retirement fund, and life insurance; and opportunities for career growth and development.