Guest Ambassador - Front Office Agent (m/f/d)

We are hosts and brand ambassadors. Each of us has strengths, weaknesses, areas of expertise, and preferences. We design our job descriptions accordingly.

Now we are looking for reinforcement for our reception team. Preferably with a 100% workload. With expertise in Front Office and Guest Relations.

Effective January 1, 2027, or by arrangement.

• Do you love hotel life and active interaction with people from all over the world?
• Do you want to be a host rather than an administrator?
• You warmly welcome and bid farewell to our guests, ensuring a smooth check-in and check-out.
• You look after our guests throughout their entire stay and attentively and solution-oriented address their concerns and wishes.
• You professionally and reliably handle reservations, emails, and telephone inquiries.
• You coordinate guest requests with other departments and ensure a smooth flow of information.
• Is creating an authentic, unforgettable Zurich experience for guests individually as much your passion as ours?
• Excellent service, but relaxed, personal, and at eye level.
• Your personality, your flexibility, and your love for modern hospitality are crucial for us.

• Each of us is part of the B2 community – employees and guests. In your free time, the Library is just as available to you as the Gym: including Yoga Sessions & Circuit Training.
• We are continuously expanding our range of fringe benefits (Friends & Family room rates, Staffdeal, Swibeco, ZVV Bonuspass, etc.).
• Paid day off on your birthday.
• Discounted entry to Hürlimannbad Zurich.