GSA - Front Office

We are seeking a dedicated and customer-focused GSA to join our Front Office team at Grand Mercure Mysore, India. As a GSA, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service throughout their stay. This role is crucial in creating lasting impressions and maintaining our hotel's reputation for excellence.

• Greet and check-in guests in a friendly and efficient manner, ensuring a smooth arrival experience
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process check-outs, including accurate billing and payment collection
• Manage reservations, room assignments, and special requests
• Coordinate with other departments to ensure guest needs are met
• Maintain up-to-date knowledge of hotel services, local attractions, and events
• Assist with concierge duties, including providing information and making reservations for guests
• Ensure the front desk area is organized, clean, and presentable at all times
• Handle cash and credit card transactions accurately
• Assist in maintaining the security of the hotel and guests
• Perform administrative tasks such as report generation and record-keeping
• Collaborate with team members to create a positive and welcoming atmosphere