Groups & Events Coordinator (Iconic Hotel) - Cape Town

Iconic Hotel, based in Cape Town is looking for a Groups & Events Coordinator to optimize sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients. Duties: Ensure accurate & detailed capturing of reservations Maximize revenue & ensure guest satisfaction Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction. Assist & maintain an efficient administration system within the department. Coordinate and facilitate meetings, training sessions and other events to ensure effective communication and collaboration among team members. Develop and implement strategies for improving customer satisfaction and loyalty. Analyze sales data and market trends to identify opportunities for growth and improvement. Provide exceptional customer service by responding promptly to guest inquiries and resolving any issues that may arise. Maintain accurate records of all reservations, including room types, rates, and special requests. Ensure compliance with hotel policies and procedures. Coordinate with other departments such as housekeeping, food & beverage, and security to ensure seamless execution of events. Develop and maintain relationships with existing clients through regular communication and personalized service. Identify opportunities for upselling and cross-selling to increase revenue and profitability. Provide training and support to team members on effective sales techniques and customer service standards.