Global Services Customer Facing Excellence Process Manager

As a Global Services Customer Facing Excellence Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Excellence) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities. This role will be part of the Global Services team and you will be reporting to the Global Services Manager. Key Responsibilities: * Be responsible for the implementation and maintenance of CFE processes across all markets. * Standardize and optimize CFE processes to improve efficiency and effectiveness. * Collaborate with cross-functional teams to ensure alignment and consistency. * Develop and maintain documentation and training materials for CFE processes. * Monitor and analyze CFE performance metrics and identify areas for improvement. * Provide support and guidance to local teams on CFE related matters. * Drive continuous improvement initiatives to enhance the customer experience. * Manage and prioritize CFE related projects. * Stay up-to-date on industry best practices and trends. Qualifications: * Bachelor's degree in business administration, marketing, or a related field. * Proven experience in process management and optimization. * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Experience in the customer service or customer experience field. * Project management experience is a plus. * Proficiency in Microsoft Office Suite. * Experience working in a global environment. Benefits: * Competitive salary * Health insurance * Paid time off * Professional development opportunities