Global Aftersales Strategy & Growth Leader

A leading automotive company is seeking a Head of Aftersales to define and execute the aftersales strategy. This role involves maximizing customer satisfaction, retention, and profitability across parts, service, warranty, and related services. The ideal candidate should possess 12-15 years of experience in automotive aftersales, proven leadership skills, and a strong understanding of dealer operations. The position requires strategic thinking, excellent stakeholder management, and a customer-focused approach. Key responsibilities include developing and implementing the aftersales strategy, leading cross-functional teams to drive business results, and collaborating with stakeholders to ensure alignment and effective execution. The successful candidate will be able to demonstrate a deep understanding of the automotive industry, including market trends, competitor analysis, and regulatory requirements. Additionally, they should possess excellent communication, interpersonal, and problem-solving skills.