Gift Card Administrator

Position title : GIFT CARD ADMINISTRATOR Position reports to : NATIONAL GIFT CARDS MANAGER Business Unit : EXCELLERATE BRAND MANAGEMNT Main purpose / objective of the position: Maintains a positive image of the company through management of the information desk during mall trading hours. Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to the team. Provides support to the team by answering queries and resolving issues in a timely and efficient manner. Maintains accurate records of customer interactions and transactions. Develops and maintains a positive and professional image of the company through effective communication and customer service skills. Maintains a positive image of the company through management of the information desk during mall trading hours. Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to the team. Provides support to the team by answering queries and resolving issues in a timely and efficient manner. Maintains accurate records of customer interactions and transactions. Develops and maintains a positive and professional image of the company through effective communication and customer service skills. Maintains a positive image of the company through management of the information desk during mall trading hours. Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to the team. Provides support to the team by answering queries and resolving issues in a timely and efficient manner. Maintains accurate records of customer interactions and transactions. Develops and maintains a positive and professional image of the company through effective communication and customer service skills.