Project and Operational Quality Manager - Service Delivery

We are looking for a professional with 3 or more years of experience with a high capacity for organization, coordination, and project monitoring, who wants to be part of KM0 Energy's Service Delivery area. Their mission will be to ensure that projects are planned, executed, documented, and closed with methodology, quality, traceability, and a results orientation, supporting KM0's new organizational model.

About us:

At KM0 Energy, we drive the energy transition with a comprehensive vision, accompanying companies, administrations, and territories in the design, development, and management of energy projects. Our activity combines renewable generation and energy communities with services for energy optimization and efficiency, decarbonization, electric mobility, storage, flexibility, and strategic consulting.

We work with a transversal approach that integrates technical, economic, regulatory, and management vision to transform energy challenges into viable, sustainable projects with real impact on the territory and our clients' competitiveness, always with a clear objective: to empower society, enhance distributed generation, and find new ways to decarbonize the world.

We are characterized by a dynamic work environment, with Agile methodology and the flexibility of remote work for most of the time. Additionally, we have new and sustainable offices in Terrassa, which reflect our commitment to sustainability.

At KM0 Energy, we are a B-Corp certified company, because our values and teamwork are our essence!

What we are looking for?

- Experience:

- Experience in project management, coordination, or monitoring, preferably in consulting, engineering, energy, professional services, or technical environments.

- Experience in planning, organizing, and monitoring projects in execution, including task, deadline, resource, incident, and deviation control.

- Experience in PMO, quality management, continuous improvement, project reporting, multidisciplinary team coordination, and Agile philosophy will be valued.

- Experience with ISO 9001 quality management systems, internal audits, procedures, records, non-conformities, and corrective actions will be valued.

- Education:

- University degree in Industrial Engineering, Energy, or similar.

- Higher Vocational Training (CFGS) or other training may also be considered if the person has relevant experience in project management, operational coordination, quality, or professional services.

Other knowledge we will value:

- Knowledge of digital tools for project management and monitoring such as Jira, Microsoft Office, CRM, ERP, or similar tools.

- Capacity for operational data analysis, reporting, monitoring dashboards, indicators, time allocation, hours, and project deviations.

- Skills in reporting and project monitoring task programming and automation.

- Knowledge of the energy, industrial, consulting, or engineering sector.

- Training in project management, Agile, ISO 9001, internal auditing, or continuous improvement.

- Ability to prepare, review, and organize technical, administrative, and project documentation.

Main functions:

- Plan, organize, and monitor assigned projects within the Service Delivery area.

- Participate in the coordination of multidisciplinary teams, assigned resources, tasks, dependencies, deliverables, and project milestones.

- Manage internal and external communication with clients, suppliers, and other stakeholders involved in the projects.

- Prepare monitoring reports, minutes, control dashboards, indicators, and project reporting.

- Monitor scope, deadlines, time allocation, budget, risks, blockers, incidents, conflicts, and deviations.

- Identify and propose corrective and preventive actions for deviations, incidents, non-conformities, or operational risks.

- Manage and promote the correct use of digital project management tools, especially Jira, Microsoft Office, and collaborative tools.

- Support in the definition and planning of new projects, ensuring adequate transfer between the sold scope and service delivery.

- Ensure the correct allocation of hours, time, costs, and project information in internal tools.

- Ensure the documentary quality of projects, deliverables, records, evidence, and closing documentation.

- Maintain the ISO 9001 quality management system, including procedures, instructions, records, and best practices.

- Participate in internal audits, process monitoring, non-conformity analysis, and identification of improvement opportunities.

- Standardize templates, checklists, methodologies, and best practices for project management and operational quality.

- Promote continuous improvement in service delivery processes.

Skills we would like to see:

- High level of Catalan, Spanish, and English.

- High capacity for organization, planning, and time management.

- Rigor, order, attention to detail, and quality orientation.

- Analytical skills, problem-solving, and operational decision-making capacity.

- Clear, assertive, and coordination-oriented communication.

- Ability to work transversally with technical teams, sales, administration, management, clients, and stakeholders.

- Orientation towards objectives, results, compliance, and continuous improvement.

- Autonomy, judgment, responsibility, and ability to anticipate risks.

- Commitment to sustainability, the energy transition, and customer service quality.

What we offer?

Join a team with a passion for renewable energy, a clear vision, and a great atmosphere!

If you want to be part of a project that makes a positive difference in the world and continue to grow professionally, this is your place!