Order Administration Manager - Customer Service M/F/X

🌍 Genetec - Protecting everyday life

A Canadian company with a global reach, we are driven by innovation and equipped with a wide range of solutions encompassing intelligence, security, and operations. Our clients operate in all sectors, whether public or private, including airport, education, and government.

At Genetec, we foster communication, creativity, and continuous learning, thus offering everyone the opportunity to thrive in their own professional journey.

Our company, composed of over 2300 people, consists of diverse individuals, passionate about their work and open to exploring new ideas. We prioritize the success and well-being of our employees, as evidenced by the results of our internal engagement survey, with a score of 4.4/5.

💡 The Team

Join our customer service team, based in Paris and serving Europe. As an Order Administration Manager, you will work within a multidisciplinary and dynamic team, in a company focused on high-level technological development in a competitive market. You will be responsible for maintaining relationships in French and English with our clients, representatives, and other business partners.

🔎 What your day will look like

You will be responsible for managing the entire process of orders placed by our clients:

• Receive, validate, and confirm purchase orders
• Enter orders into the system
• Work jointly with other departments to finalize certain procedures and resolve issues
• Manage product inventory
• Communicate with the production department for any units out of stock
• Allocate necessary units to customer orders
• Communicate delivery times to clients
• Follow up with clients and suppliers regarding merchandise returns
• Manage the creation of software licenses for all orders related to sales and demonstrations
• Process credit card payments
• Handle all emails and calls addressed to customer service
• Update client files in "CRM" (Customer Relationship Management)
• Complete special projects as needed

Requirements

🌟 About you:

*We encourage you to apply even if you don't meet all the criteria. We offer support to help you reach your full potential in this role.*

• Previous experience in customer service and/or order administration
• Communication techniques, oral and written presentations to articulate arguments clearly, logically, and persuasively
• Professional proficiency in English and French

💥 Technical Expertise:

• Microsoft Suite: Excel, Outlook, PowerPoint.
• MS CRM Dynamics or other customer relationship management tools.

💎 Even better if you have these assets:

• IP Technology
• Security Market

Genetec promotes equal opportunities as an employer. We value diversity and inclusion, not only in our recruitment approach but also through the training and professional development we offer. We collaborate with external organizations and implement internal initiatives to create a welcoming work environment for talent from all backgrounds.

🏆 4.5/5 approve in our Internal Engagement Survey: "People of all ages, gender identities, races, sexual orientations, physical or mental abilities, ethnic origins, and perspectives are valued here."

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