User Support Manager - 1349 M/F

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Professional Environment

The Agence de services et de paiement (ASP) is an administrative public establishment under the dual supervision of the ministries responsible for Agriculture and Employment. As the leading European paying agency for Common Agricultural Policy agricultural aid, the ASP has recognized expertise in administrative engineering, processing, control, payment, and user assistance for numerous public aid schemes.

The Auvergne - Rhône-Alpes Regional Directorate (DR ARA), based at the Lyon and Clermont-Ferrand sites, comprises 160 agents, including 125 permanent staff.

The Professional Training, Employment, Environment, and Social Policies Department (FPEEPS) is responsible for managing various public aid schemes in employment, integration, and vocational training on behalf of the State and local authorities.

Objectives

Within the Auvergne-Rhône-Alpes Regional Directorate, under the authority of the Head of the Professional Training, Employment, Environment, and Social Policies Department (FEEPS) and the management of the department, you will be responsible for the management and expertise of various aid schemes, as well as dedicated telephone assistance.

Missions

Perform tasks of analysis, expertise, management, and payment processing for various aid schemes managed within the department.

Provide telephone assistance to users (duty shifts).

Provide written responses to user requests.

The incumbent will be particularly responsible for:

• Processing applications

• Verifying supporting documents, most of which are digitized

• Data entry into the Agency's management tools

• Implementing administrative controls

• Responding to beneficiary requests (Telephone, Mail, and Email)

Relational Scope

• Internally: all teams within the directorate

• Externally: users.

Knowledge

• Telephone call management techniques

• Analytical and synthesis skills

• Prioritizing the processing of applications and document control

• Proficiency in office automation tools (Word, Excel)

Skills

• Ability to report

• Autonomy

• Teamwork

• Rigor and method

• Organization

• Writing skills

Attitudes

• Good interpersonal skills

• Sense of pedagogy and diplomacy

• Adaptability

• Discretion and confidentiality

    

Specific working conditions

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Contacts for information

Régis BECT, Head of the Professional Training, Employment, Environment, and Social Policies Department - Phone: 06.89.25.21.81 - Email: , Deputy Head of Department - Phone: 07.64.45.09.28
Email: – Deputy Head of Department - Phone: 04.73.28.79.21
Email: , Head of General and IT Services - Phone: 04.72.82.21.02 - Email:

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