Ticketing Manager Racing 92

Plenitude Arena is the largest venue in Europe, hosting concerts, shows, special events (from corporate conventions to fashion shows and trade fairs) and sports events, including the organization of Rugby matches for Racing 92, a professional Rugby club.

Ultra-modern and innovative, Plenitude Arena is characterized by its exceptional modularity and the high-quality welcome it provides to its clients, service providers, and collaborators.

Since its inauguration in October 2017 with the Rolling Stones, Plenitude Arena has doubled its number of events hosted and their diversity, including corporate events and private events (events without ticketing).

Your missions

1. Operational ticketing management

• Configure the ticketing solution and seating plans, in collaboration with the ticketing manager

and technical service providers.

• Administer and optimize capacities and contingents allocated to the different

sales channels.

• Track and enter orders for tickets, season tickets, and associated services on the

online ticketing platform or other distribution channels.

• Coordinate ticket distribution with internal teams and external stakeholders.

• Participate alongside the ticketing manager in defining the marketing strategy for the

offering (products, pricing, promotional actions, etc.) and its implementation.

• Produce and analyze ticketing reports after matches.

2. Customer relations

• Manage customer service and respond to club ticketing inquiries/complaints during

sales periods.

• Provide operational presence during home matches for dispute resolution and sales management (dispute and sales counters, coordination with dispute agents, ticket collection).

3. Coordination with external stakeholders and internal teams

• Proactively monitor the allocation and availability of quotas to different

channels (intermediated ticketing sales, hospitality, partnerships, Racing 92 and visiting clubs,

Ligue Nationale de Rugby, etc.)

• Collaborate with marketing teams to synchronize sales and associated communications

and with operational teams by sharing event occupancy tracking.

Your skills

The “know-how”

• Ability to work with ticketing software

• Understanding of the organization and functioning of a sports event

• Mastery of customer relationship principles

The “skills”

• Ability to work autonomously, with organization and rigor

• Organization, prioritization of tasks and requests to be processed

• Ability to adapt workload based on deadlines (sales launches, matches)

The “soft skills”

• Excellent communication skills, listening ability.

• Ability to work in a team and with other club departments.

• Ability to work under pressure and manage emergency situations.

• Be proactive in seeking and transmitting information, without waiting to be

asked.

Your training and experience

• Degree in management, commerce, marketing with potential application to the sports

sector.

• Initial experience in ticketing or sports event management would be desirable.

• Professional English proficiency, both oral and written.

Benefits

• Employee status, 39 hours per week;

• Work during the week, evenings, and weekends depending on the sports calendar;

• 50% reimbursement of the Navigo pass;

• Inter-company restaurant;

• Company health insurance;

• Salary: depending on profile

Full-time permanent contract starting November 2026

Flexibility depending on special periods: sales launches, match days, final phases

Work location: Club headquarters in Plessis-Robinson (92) and match days at the Yves-du-Manoir stadium in Colombes. Before Racing 92's final move to its new stadium in Colombes, work on match days at Plenitude Arena until the end of 2026 at Nanterre (92) at the Dominique Duvauchelle stadium in Créteil (94) and in stadiums for potential away games in the provinces.

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