German-speaking Finance Collections Team Leader in Malta

Are you a motivated Team Leader with a passion forcoaching people and driving high performance?

Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.

If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!

Lead & Inspire the Team

• Manage, mentor, and develop a talented collections team of 30+ agents.
• Create a motivating work environment where everyone feels supported and valued.
• Set clear goals, track performance, and celebrate success together.

Drive Performance & Deliver Results

• Oversee daily operations including scheduling, workflow management, and KPIs.
• Provide regular coaching, feedback, and training to help your team reach new levels of performance.
• Ensure all collections activities meet company standards and regulatory requirements.

Support Exceptional Customer Service

• Handle escalations with professionalism and empathy.
• Maintain strong relationships with customers and internal teams.
• Continuously improve processes to enhance both efficiency and customer satisfaction.

Reporting & Continuous Improvement

• Monitor performance metrics and analyze results to identify trends and improvement areas.
• Prepare performance reports and share insights with senior management.
• Collaborate cross-functionally to drive operational excellence.

Requirements

• Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.
• A strong background in financial services or a related field.
• Excellent communication skills in German and English (both written and spoken).
• A hands-on leadership style with a natural ability to motivate, coach, and inspire.
• Confidence working with CRM systems, collections tools, and MS Office.
• A proactive mindset and passion for helping teams and customers succeed.

Benefits

You’ll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.

If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!

Additional perks

• Monday-Friday schedule
• Relocation package included for candidates relocating to Malta
• Friday drinks at the office
• And more