German Speaking Customer Support Specialist - E-commerce/Retail industry

German Speaker | Customer Support Specialist | Poland / Szczecin

Kats Recruitment Premium Talent, Premium Roles.
We are looking for an experienced German-speaking Customer Support Specialist to join a global leader in customer experience and digital solutions, located in Szczecin, Poland. This is an ideal opportunity to join a dynamic, multilingual team and build a career in customer support for the German market.

What youll do

• Deliver written customer support in German (email, chat) for the German market, with occasional phone contacts.
• Investigate and resolve customer issues by reviewing prior interactions and using internal systems.
• Process manual refunds and handle GDPR-related complaints accurately and empathetically.
• Work across multiple systems while maintaining high precision and quality in each interaction.
• Perform full-time, on-site in Szczecin, working rotating shifts (Monday-Sunday 09:00-18:00).

What you bring

• Fluent German (C1) and fluent English (C1), both written and spoken.

• Excellent written communication skillsable to clearly explain solutions.

• Strong analytical and problem-solving capability.

• Patience, empathy and emotional resilience.

• Typing speed of 150+ keystrokes per minute + solid computer literacy.

• Availability to work full-time on site in Szczecin, Poland (EU work permit or eligible).

What youll receive

• Full-time employment contract (umowa o pracę) in Poland.

• Comprehensive onboarding and continuous training programs.

• Private healthcare, life insurance, MyBenefit monthly budget, MultiSport card.
• Modern office located in central Szczecin, with a multicultural team and regular team events.
• Career growth opportunities via Talent Development Program and mentoring from day one.
• Support from your recruitment partner, Kats Recruitment, ensuring smooth onboarding and long‐term candidate care.