German Speaking Customer Experience Specialist - accommodation platform

German-Speaking Customer Experience Specialist | Poland (Gdańsk)

German Speaker | Customer Experience Specialist

Kats Recruitment Elevating Your Career Story.
We are hiring German-speaking Customer Experience Specialists to join an international service centre in Gdańsk, Poland. In this role, you will support German-market customers, solve problems with empathy, and ensure a smooth post-service experience.

• Handle inbound phone and email enquiries from German-speaking customers.
• Support clients with post-booking questions, complaints, service updates and general assistance.
• Deliver accurate, clear and empathetic responses while following internal guidelines.
• Log all case information in the system with full accuracy and attention to detail.
• Escalate complex cases when needed and collaborate with team members.
• Maintain strong performance on quality, communication and customer satisfaction metrics.

• Fluent German (C1) + strong English (B2+).

• Experience in customer support or service roles is an advantage but not strictly required.

• Excellent communication and problem-solving skills.

• Comfortable multitasking and working with various internal systems.

• Flexible to work full-time or part-time, including up to two weekends per month.

• EU citizenship or valid EU work permit (role based in Poland).

• Long-term employment contract with stable working conditions in Gdańsk.
• Extensive training, supportive team leaders and development opportunities.

• Monthly bonuses and retention incentives for strong performance.

• Private medical care, sports card and additional employee benefits.

• Clear career progression pathways within a growing, multilingual environment.
• Full support from Kats Recruitment throughout the hiring and onboarding journey.