German Speaking Banking Customer Care

German-Speaking Banking Customer Care Specialist | Poland (Szczecin)

German Speaker | Banking Customer Care Specialist | Poland

Kats Recruitment Connecting Finance Talent with Opportunities.
We are looking for a German-speaking specialist to join a major European financial-services centre in Poland. This role focuses on providing high-quality customer care to German-market clients across banking and digital-finance products.

• Answer inbound customer queries in German (phone and email).

• Support clients with banking matters such as accounts, payments, card issues, online banking and verification steps.
• Guide customers through procedures, provide clear explanations and ensure full resolution.

• Maintain accurate documentation of each interaction in internal systems.

• Follow security, compliance and quality standards with full attention to detail.

• Work in rotating shifts between 07:30 - 22:00, Monday-Sunday.

• Fluent German (C1) and good English communication skills.

• Interest in banking, payments, cards or financial services.

• Strong customer-service mindset, patience and professionalism.

• Great communication skills and ability to handle sensitive financial information responsibly.

• Valid EU work permit employment is based in Poland.

• Full-time employment contract.

• 4-week onboarding training + continuous support from a dedicated Buddy.
• Hybrid model: after training you can work remotely up to approx. 3 weeks per month.
• Benefits package: private medical care, life insurance, MultiSport card, MyBenefit monthly budget.

• Career growth opportunities within a large international organisation.

• Modern office environment in Szczecin with a multicultural team.

• Full support from Kats Recruitment throughout the entire process.