German Speaking Accommodation Specialist

German-Speaking Accommodation Specialist

Location: Gdańsk, Poland · International, multicultural environment

Are you fluent in German and ready to put your people skills to work? We're teaming up with a global leader in customer-experience outsourcing, and we need someone like you: someone who cares about making a real difference, thrives in a vibrant team, and sees every customer interaction as a chance to shine. This is more than just another job - it's a chance to join a growing, supportive company where your efforts get noticed, your voice matters, and your growth is encouraged.

You'll be part of an energetic, multilingual crew, delivering top-tier support for a major international project. Expect long-term stability, clear growth paths, and rewards that reflect your hard work.

• Responding to inbound inquiries via phone and email from bookings to post-booking support and complaint resolution.
• Offering customers empathetic, accurate, and helpful assistance that leaves them feeling heard and cared for.
• Logging every interaction with precision, keeping data clean and up-to-date in our systems.
• Following internal procedures and knowing when to escalate issues appropriately.
• Helping maintain and elevate our service quality standards shaping a great customer experience every day.

• German language skills at C1 level (written + spoken) - you'll talk to customers with confidence.
• Good English communication (B2+).
• Previous experience in customer service or a similar role (preferred, but we're open to strong communicators).
• Great communication chops, sharp problem-solving, and the ability to stay calm under pressure.
• Comfort multitasking, strong organisational skills, and an appetite to learn new tools fast.
• Flexibility - the role may include working full-time or part-time, including up to 2 weekends per month.

• A diverse, inclusive, international workplace - join a team where every voice counts.
• A friendly, growth-oriented culture that values learning, collaboration, and individual development.
• Ongoing training and clearly defined career paths - we want to help you thrive.
• Competitive perks:
• Monthly performance bonus
• Semi-annual retention bonus
• Product-reward credit after your first year
• Christmas bonus
• Full healthcare coverage from day one
• Subsidies for corrective glasses
• Subsidy for a Multisport Card - stay active and healthy, on us

If you're a customer-focused communicator with German fluency and a knack for making people feel heard - we'd love to meet you. Apply today and get ready for a job where you do more than answer calls - you deliver exceptional experiences.