German Social Media Support

Languages: German B2/C1 + English
Location: Porto (On-site)
Start Date: 11 December 2025

About the Role

As a German-speaking Social Media Support Specialist, you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance, resolve inquiries, ensure policy compliance, and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.

Key Responsibilities

• Provide customer support through multiple social media channels

• Resolve user issues efficiently while ensuring a positive experience

• Monitor KPIs (response rate, accuracy, quality standards)

• Support content and account-related inquiries

• Escalate technical issues when necessary

• Identify trends and contribute to service improvements

Requirements

• German B2/C1 + strong English

• Proven Customer Service background and familiarity with KPIs is mandatory

• Ability to work on-site in Porto

• Flexibility for rotating schedules, including future night shifts

• Strong communication and problem-solving skills

Work Schedule

• Monday to Sunday

• Main schedule: 10:00 – 19:00

• Possibility to extend: 09:00 – 21:00 (rotative shifts)

• 2 rotating days off

Salary & Benefits

• competitive × 14 months

• 100€ × 11 months bonus

• Meal Allowance (net): 7.63€ per working day

• Shared accommodation provided