German & English Technical Support

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction
• German knowledge (advanced) is a must;
• English must be the second language (advanced) needed for the bilingual skill request

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution under established protocols.
• Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Carry out additional duties and tasks as delegated by the Team Lead.
• Handle customer inquiries received directly through the queue via phone, or other internal communication channels.
• Prepare service pricing, quotations, and invoicing based on the diagnostics performed.
• Ensure accurate documentation of all interactions, cases, and recommended solutions.
• Maintain high levels of customer satisfaction through professional communication and efficient problem‑solving.
• Escalate complex or unresolved cases in alignment with internal procedures and service guidelines.

CGS (Computer Generated Solutions) is an American company, one of the most important providers of business process outsourcing solutions worldwide, present since 2006, on the Romanian market. The company provides, locally, services in 18 foreign languages, with 5 support centers in Bucharest, Brasov, Targu-Jiu, Miercurea-Ciuc, and Constanta.

The approximately 4,000 employees of CGS Nexus Romania interact daily with customers from Romania, Germany, the United Kingdom, Spain, and other European countries, as well as from the United States or Canada.

The main services offered by CGS Nexus Romania are customer care, technical support, help desk, telesales, and other externalized services for companies active in the telecommunications, IT, banking, insurance, and retail sectors.

You will join an enthusiastic and dynamic team that will help you develop a successful career, in an attractive work environment.

You will participate in training sessions and intensive training programs to improve your knowledge and perfect the skills you have accumulated so far, as well as develop new abilities.

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