German Customer Support Representative Sofia, Bulgaria

Are you ready to take your career to the next level and experience life in one of Europes most dynamic and affordable capitals? Join our international team in Sofia , Bulgaria, and become part of a global company that values growth, teamwork, and cultural diversity. Were looking for German-speaking Customer Support Representatives who are passionate about communication, eager to help customers, and ready to enjoy everything life in Sofia has to offer. About the Role As a German Customer Support Representative, you will be the first point of contact for our German-speaking customers. You will provide excellent customer service by answering inquiries, resolving issues, and ensuring customer satisfaction. You will also be responsible for maintaining customer records and providing feedback to improve our products and services. Key Responsibilities: * Provide exceptional customer service to German-speaking customers via phone, email, and chat. * Answer customer inquiries and resolve issues promptly and efficiently. * Assist customers with product information, troubleshooting, and technical support. * Maintain accurate customer records and update information in our CRM system. * Identify and escalate complex issues to the appropriate teams. * Provide feedback to improve our products and services based on customer interactions. * Meet or exceed performance targets related to customer satisfaction, efficiency, and quality. * Collaborate with other team members to achieve common goals. * Stay up-to-date with product knowledge and industry trends. What We Offer: * Competitive salary and benefits package. * Comprehensive training program to equip you with the skills and knowledge you need to succeed. * Opportunities for professional development and career advancement. * A supportive and collaborative work environment. * The chance to work with a diverse and international team. * Relocation assistance to help you move to Sofia. * Health insurance and other benefits. * A vibrant and exciting city to explore. Requirements: * Native-level fluency in German (both written and spoken). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical abilities. * Ability to work independently and as part of a team. * Customer-focused mindset and a passion for helping others. * Ability to multitask and prioritize tasks effectively. * Proficiency in using computer systems and software. * Prior experience in customer service or a related field is a plus. If you are a motivated and customer-oriented individual with excellent German language skills, we encourage you to apply. Join our team and start your exciting career journey with us! To Apply: Please submit your resume and cover letter in English.