Regional Service Manager

Objective: The role ensures operational efficiency, customer satisfaction, and strict compliance with quality, safety, and environmental regulations, while simultaneously driving profitability and growth in the service area.

Requirements:

• Bachelor's degree in Mechanical Engineering, Electromechanical Engineering, or related field
• Minimum of 8 to 10 years of experience in operations management within the electromechanical systems or HVAC/infrastructure solutions industries, with at least 5 years in strategic leadership roles.
• Solid knowledge of technical systems, field installation and maintenance processes, as well as safety, quality, and energy efficiency regulations.
• Leadership skills, team management, strategic decision-making, and ability to work under pressure.
• Customer focus, with advanced communication, negotiation, and conflict resolution skills

Responsibilities:

• Design, develop, and implement regional service strategies aligned with corporate objectives, aimed at maximizing customer satisfaction and profitability.
• Lead, motivate, and develop technical and administrative teams, fostering a collaborative, high-performance work environment focused on talent development.
• Ensure adequate allocation and utilization of resources (personnel, tools, spare parts, and equipment) for timely and efficient service execution.
• Build and strengthen strategic relationships with key clients, ensuring proactive attention, effective problem-solving, and constant, quality communication.
• Oversee that all services meet the highest quality standards, as well as local and international regulations regarding safety, environment, and energy efficiency.
• Analyze key performance indicators (KPIs) and propose continuous improvement actions that optimize processes, costs, and customer satisfaction.

Competencies:

• Strategic leadership
• Multidisciplinary team management
• Customer orientation and results focus
• Decision-making and problem-solving under pressure
• Effective communication and negotiation

We Offer:

• Benefits above the legal requirements
• Competitive salary