Service Manager

In HumanBest, we are looking for a dynamic and highly motivated Service Manager to lead our customer service team. This position is key to ensuring that our customers receive exceptional service and their needs are met effectively. As Service Manager, you will be responsible for supervising, training, and motivating our customer service team, establishing high standards of service and continuously improving the customer experience.

Additionally, you will analyze performance metrics, manage conflict resolution, and work closely with other departments to ensure a cohesive approach to customer service. We are looking for someone with strategic vision and leadership skills who can drive innovative initiatives in customer service.

• Lead and supervise the customer service team, setting clear objectives and goals.
• Develop and implement strategies to improve service quality and customer satisfaction.
• Analyze performance metrics and report on service quality.
• Manage conflict resolution and ensure that customer complaints are handled properly.
• Collaborate with other departments to optimize processes and solutions for customers.
• Train and motivate the team to ensure a positive and productive work environment.
• Stay up-to-date on industry trends and best practices in customer service.

Requirements

• Bachelor's degree in business administration, marketing, or related fields.
• Minimum 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Service operation management and control.
• Inventoried and work-in-progress (WIP) control.
• Budgeting and weekly/monthly reporting.
• Able to analyze data and metrics related to customer service.
• Fundamental analysis - Finance.
• Proactive approach to problem-solving and customer attention.
• Advanced English (Mandatory).
• Availability to work flexible hours according to business needs.

Benefits

$65,000 + statutory benefits and above