Bm Vagas
1 month ago
Restaurant Manager
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Company information
- Company
- Bm Vagas
- Location
- Brasil, Centro-Oeste, Distrito Federal, Taguatinga Brazil
- Posted
- 1 month ago
Job description
Position: General Manager
Department: Administrative
Activities- Manage all operational activities of the pastry shop and bistro, involving food production, customer service, inventory control, team management, and compliance with quality and food safety standards.
- Develop and implement sales and marketing strategies to increase revenue, strengthen the business, and expand the customer base.
- Supervise the sales team, set goals, monitor results, and provide training and support.
- Manage customer relationships, ensuring satisfaction and loyalty, as well as resolving complaints and situations related to service.
- Establish and monitor operational and financial performance indicators (KPIs), identifying the need for adjustments and corrective actions.
- Integrate the kitchen, pastry shop, service, and administration areas, ensuring the smooth operation.
- Conduct market and competitor analyses, identifying opportunities for growth and development of new products and services.
- Ensure compliance with food safety, hygiene, and occupational health regulations.
- Monitor and guide subordinate management in Sales, Relationship, and Quality areas.
- In Sales Management: define strategies, goals, commercial policies, and procedures, monitoring team indicators and results.
- In Relationship Management: monitor customer satisfaction, solve problems, develop loyalty actions, and collect feedback.
- In Quality Management: establish quality standards, supervise area leaders, monitor indicators, and implement corrective actions.
- Proven experience in managing restaurants, pastry shops, or similar establishments.
- Knowledge of restaurant operations, food and beverage management, cost control, customer service, and team management.
- Knowledge of sales and marketing strategies, including promotions, social media, and digital marketing.
- Ability to interpret financial reports, conduct market analyses, and develop business plans.
- Knowledge of food safety, hygiene, and occupational health regulations.
- Restaurant or Hospitality Management Course.
- Sales and Customer Service Training.
- Leadership and Team Management Courses.
- Completed Higher Education.
- Analytical, organized, and detail-oriented profile.
Flexible schedule – afternoon/evening.
Benefits- Transportation voucher.
- Meal voucher.
- Productivity commission.
- Tip.
- Productivity: R$ 87.53.
- Tip: R$ 4,005.94.
- Total remuneration informed: R$ 6,544.25.
Required skills
- customer service
- organizational skills
- customer satisfaction
- training
- leadership
- operational efficiency
- team management
- analytical skills
- flexible schedule
- occupational health
- relationship management
- food safety standards
- quality management
- business development
- financial reporting
- performance monitoring
- restaurant management
- corrective actions
- sales strategies
- market analysis
- food production
- sales management
- complaint resolution
- onsite
- inventory control
- revenue growth
- detail-oriented
- tips
- hygiene regulations
- customer loyalty
- marketing strategies
- competitor analysis
- higher education
- financial performance
- customer relationship management
- business plans
- new products
- goal setting
- transportation voucher
- commercial policies
- meal voucher
- key performance indicators (kpis)
- new services
- customer base expansion
- pastry shop management
- bistro operations
- sales team supervision
- productivity commission
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