Operations Manager - Key Account (Infralink)

Operations Manager – Key Account

Position Objective

Manage strategic maintenance and facilities contracts, ensuring asset availability, operational reliability, service execution excellence, and compliance with operational and financial results agreed upon with clients.

Main Activities

• Manage preventive, predictive, and corrective maintenance operations across multiple strategic client sites.
• Ensure compliance with contracts, SLAs, KPIs, and established technical requirements.
• Act as the primary interface between Brasanitas and Key Account clients, strengthening relationships and identifying opportunities for service improvement and expansion.
• Ensure the availability and performance of systems and assets under management, including electrical installations, plumbing, air conditioning systems (HVAC), automation, utilities, and building infrastructure.
• Develop and monitor maintenance plans, schedules, performance indicators, and action plans.
• Manage budgets, operational costs, billing, and contract profitability.
• Coordinate technical teams, supervisors, engineers, and third-party suppliers.
• Conduct management meetings and executive result presentations for clients and the board.
• Ensure compliance with technical standards, legal requirements, occupational safety, and environmental regulations.
• Lead continuous improvement initiatives, operational efficiency, and productivity increases.
• Support mobilization processes for new contracts and scope expansion with existing clients.
• Engage in risk management, contingency planning, and critical operation problem-solving.

Requirements

Education

• Completed Higher Education in Engineering (Electrical, Mechanical, Civil, Production, or related areas).
• Active registration with CREA.
• Postgraduate degree or MBA in Management, Facilities, or related areas will be considered a plus.

Experience

• Solid experience in managing building, industrial, or facilities maintenance contracts.
• Experience in managing strategic clients (Key Accounts).
• Experience with multi-site operations and technical team management.
• Knowledge of maintenance planning, asset management, and performance indicators.
• Experience in financial contract management, budget control, and profitability analysis.

Competencies

• Leadership of multidisciplinary teams.
• Client relationship management.
• Strategic vision and results orientation.
• Analytical skills and performance indicator management.
• Negotiation and influence.
• Planning and organization.
• Decision-making in complex environments.
• Executive communication.
• Focus on operational excellence and client satisfaction.

Performance Indicators (KPIs)

• Asset availability.
• Maintenance plan compliance.
• Adherence to contractual SLAs.
• Client satisfaction.
• Contract cost control and profitability.
• Reduction of failures and critical occurrences.
• Safety, quality, and compliance indicators.