O Boticário Store Manager - MacaéRJ

MISSION OF THE ROLE A trusted position, with autonomy for decisions within the unit. Responsible for ensuring the demonstration, experimentation, and sales of products and services of your store, with a focus on customer satisfaction, aiming to provide them with experiences that awaken sensations of beauty and a differential in service. Efficiently manage your team, indicators to ensure the delivery of results with operational efficiency, and achievement of the goals set by IAF. EXPERIENCE: Desirable experience in the commercial area; Experience as a Store Manager, preferably in fashion retail; Experience in People Management. DESIRABLE: High School Diploma; Desirable Graduation in the area of (Marketing, Sales, or Retail). Pillars of ACTION FOR O BOTICÁRIO STORE MANAGERS - RDZ PEOPLE: 1. Manage people (performance, results, team climate); 2. Propose and carry out integration and motivation actions with the teams; 3. Conduct the selection and hiring for your Store; 4. Conduct individual performance evaluations of the team and propose improvement actions in the observed aspects (IAF, behavioral); 5. Ensure your team understands the RDZ directives and internal rules of Grupo O BOTICÁRIO; 6. Responsible for ensuring the personal presentation of the teams (image, makeup, uniform, and posture); 7. Preparation and management of the work schedule and store days off; 8. Propose personnel movements (vacations, transfers, hiring, dismissal); 9. Responsible for maintaining the attendance book; 10. Conduct experience evaluations; 11. Ensure your team accesses and follows O BOTICÁRIO communication channels (Operations Manual, portals, extranet, magazines, guides, etc.); 12. Conduct formal meetings with the team for alignment and motivation. RESULTS: 1. Ensure the delivery of Indicators (IAF); 2. Create action plans for improvements and leverage IAF sales for your team; 3. Ensure minimum result indicators (Item per Ticket, average ticket, average price); 4. Responsible for your store's Losses - Inventory; 5. Conduct and analyze diagnoses of results and performance. SALES: 1. Sales monitoring; 2. Observe and support salespeople on the sales floor; 3. Ensure the correct use of the Clube Viva O Boticario; 4. Handle customer dissatisfaction; 5. Monitor and ensure promotions and cycles on the sales floor; 6. Ensure your sales team's service is within the Botileza service standard; 7. Monitor the individual performance of the teams under your responsibility. MERCHANDISING: 1. Ensure 100% product pricing in your store according to the standard; 2. Responsible for the standard planogram display for cycle changes (communication, materials, fitting rooms, makeup, expiration dates); 3. Ensure the implementation of cycle changes within the standard in the stores; 4. Responsible for the organization of store cabinets, cash registers, and counters; 5. Ensure organized and priced windows; 6. Ensure the correct expiration dates of products and fitting rooms; 7. Ensure all items in the VIDI standard audit are in compliance (Niches, displays, promotions, sealed products, applicators, support bags, prices); 8. Ensure the makeup display is always clean, organized, and labeled: sold out, according to O BOTICÁRIO standard. OPERATIONS: 1. Responsible for ensuring the daily opening and closing of the Store; 2. Responsible for ensuring the cleanliness of the stores under your supervision; 3. Deliver the store's stock impeccably; 4. Request maintenance demands from the responsible department; 5. Responsible for the execution of cash opening and closing processes; 6. Ensure that cash deposits are made according to RDZ procedures; 7. Process invoice entries and send protocols. 8. Conduct the VIDI checklist in stores to ensure the IAF standard. 9. Purchase support materials (cleaning and office supplies); 10. Request supplies; 11. Ensure product return procedures; 12. Monitor and comply with internal norms, criteria, and cash receipt methods in general. Come be a part of the largest multi-franchise group in Northern Rio de Janeiro!

Academic Education:

Not informed

Salary:

To be discussed

Position:

Store Manager

Company:

Grupo RDZ

Own property rental

Industry:

Financial