Implementation Manager

WHO ARE WE?

At Nexxia, we help organizations transform data into strategic decisions. We combine analytics, technology, and business knowledge to develop solutions that generate measurable value for our clients.

We believe that data has the power to drive better decisions when it is transformed into clear, reliable, and actionable information.

ABOUT THE ROLE

We are looking for an Implementation Manager to lead the execution of strategic projects and the onboarding of new partners into the Nexxia ecosystem.

You will be responsible for negotiating and defining the scope of each implementation with clients and strategic partners, translating their needs into clear initiatives for the internal Product, Technology, Data, and Operations teams.

This role requires a comprehensive understanding of business and technology to coordinate end-to-end implementations, manage risks, prioritize initiatives, and ensure that each project generates value for both our clients and the end-user.

As a managerial position, you will manage a portfolio of highly complex implementations, collaborating closely with another Implementation Manager to standardize processes, share best practices, and ensure a consistent experience within the ecosystem.

KEY RESPONSIBILITIES

• Lead the implementation of new strategic partners, coordinating all project phases from scope definition to production launch.
• Negotiate functional, technical, and operational requirements with clients and partners, aligning expectations, priorities, and business objectives.
• Translate commercial agreements and client needs into clear functional specifications for the Product, Engineering, Data, and Operations teams.
• Manage multiple implementations simultaneously, overseeing timelines, capacity, dependencies, risks, and mitigation plans.
• Develop and maintain functional documentation such as PRDs, Service Blueprints, process diagrams, and risk matrices that enable structured execution.
• Coordinate functional and comprehensive testing phases (QA/UAT), ensuring acceptance criteria are met before Go-Live.
• Control project scope, evaluating changes, prioritizing initiatives, and preventing deviations that impact the business roadmap.
• Monitor performance indicators such as Time-to-Market, milestone achievement, blockers, and timeline deviations, generating executive reports for management.
• Promote continuous improvement of implementation processes through methodologies, automation, and Artificial Intelligence tools to increase operational efficiency.
• Work collaboratively with the other Implementation Manager to standardize processes, share learnings, and ensure homogeneous execution of the project portfolio.

WHAT WE ARE LOOKING FOR

• Engineering, Systems, Administration, Business, or related degree.
• More than 5 years of experience leading technological implementations or digital transformation projects.
• At least 2 years of experience in loyalty, rewards, fintech, digital wallets, e-commerce, or technology platform ecosystems.
• Proven experience negotiating and managing projects with corporate clients or strategic partners (B2B).
• Desirable experience in technology consulting, SaaS companies, or high-growth startups.
• Desirable to have a Master's degree, MBA, or specialization in Project Management, Technology, or Business Administration.

Knowledge in

• Understanding of the Software Development Life Cycle (SDLC).
• Functional knowledge of integrations via APIs, Webhooks, and service architectures.
• Understanding of data flows and governance (ETL).
• Experience developing functional documents (PRDs), process diagrams, and technical documentation.
• Advanced proficiency in Jira, Confluence, and Notion.
• Experience using diagramming tools such as Miro, Lucidchart, or Whimsical.
• Familiarity with Generative Artificial Intelligence tools (ChatGPT, Claude, Microsoft Copilot, Gemini, or others) for automation, documentation, and productivity.
• Advanced English (B2/C1)

We are looking for individuals who stand out for

• Ability to negotiate with clients and build long-term relationships.
• Skill in connecting business needs with viable technical solutions.
• Systemic thinking and end-to-end process vision.
• Excellent communication with executive, commercial, and technical profiles.
• Leadership, organization, and simultaneous management of multiple strategic initiatives.
• High orientation towards results, decision-making, and problem-solving in dynamic environments.

OUR CULTURE

At Nexxia, we believe that talent is enhanced when people can be authentic, feel valued, and find spaces where their ideas, experiences, and perspectives truly matter.

We are passionate about building diverse teams because we know that innovation is born when we dare to think differently, learn from each other, and collaborate with a common purpose. Therefore, we foster a culture where respect, trust, and closeness are part of everyone's experience.

We are proud to create an environment where everyone can grow, make an impact, and enjoy the journey as we build sustainable prosperity together through knowledge.