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Groups & Events Manager
Job description
Job Description:
As Groups & Events Manager at Tivoli Mofarrej São Paulo, you will be responsible for managing all aspects and functions of the events department, in accordance with company, brand, and certifier standards. You will direct, implement, and maintain a service philosophy that will serve as a guide to department colleagues and assist when necessary to ensure the best service to hotel guests and clients.
As Groups & Events Manager at Tivoli Mofarrej São Paulo, you will be responsible for managing all aspects and functions of the events department, in accordance with company, brand, and certifier standards. You will direct, implement, and maintain a service philosophy that will serve as a guide to department colleagues and assist when necessary to ensure the best service to hotel guests and clients.
Brief descriptive activities:
- Manage event operations and team, ensuring balanced distribution of demands and continuous monitoring of complex and financially relevant events;
- Maintain complete and updated knowledge about all company, hotel, and certifier policies, procedures, and service standards, ensuring their application in planning and executing all events;
- Supervise and organize all processes and contracts related to events, ensuring clarity in documentation and compliance with negotiated conditions with clients;
- Promote actively the sale of hotel products and services during attendance and event conduct, focusing on up-selling and cross-selling;
- Attend, respond, and negotiate directly with clients, analyzing specific needs and proposing customized solutions according to the hotel's portfolio;
- Prepare commercial proposals, perform feasibility studies, and intermediate information with involved sectors in event operations (Banquets, A&B, Governance, Engineering, etc.);
- Conduct technical visits and presentations of the hotel, promoting a complete and institutional experience for potential clients;
- Participate in and/or conduct weekly events meetings with operational areas, clarifying specific demands for each event and aligning expectations of delivery;
- Execute post-sales work, applying satisfaction research, documenting feedbacks, and implementing corrective and preventive actions;
- Maintain relationships with external suppliers for outsourced services negotiation and delivery tracking;
- Analyze continuously the macro scenario of confirmed events, anticipating operational risks, identifying opportunities for improvement, and promoting strategic adjustments;
- Act in partnership with the Banquets Manager, ensuring fluidity between involved areas and full client experience delivery;
- Work in synergy with the commercial team, ensuring that negotiated conditions are operationally viable and correctly translated into service instructions;
- Provide training to new event team members, aligning them with brand guidelines, technical tools, and internal processes;
- Monitor equipment and material usage and conservation in event operations, ensuring correct application and maintenance;
- Ensure that all activities are in compliance with applicable legal, regulatory, and safety requirements;
- Perform other correlated functions according to general management demand or sector needs.
Required skills
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Company information
- Company
- Tivoli
- Location
-
Brasil
Brazil - Posted
- 8 months ago
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