Digital Customer Experience Manager

In Falabella México, we are looking for our next Digital Customer Experience Manager. It's not Digital Marketing. Studies in engineering, with knowledge of project management under agile methodology. Important to have worked in Financial Services, banking. The position may be remote, with experience in managing at a distance. We offer competitive salary, SGMM, grocery vouchers, performance bonus, and other superior benefits. It is important to have the Credit Bureau up to date. We require experience in customer service, sales, or related field. Ability to work independently and as part of a team. Strong analytical skills, with ability to analyze data and make informed decisions. Experience working with CRM systems, such as Salesforce. Familiarity with digital tools and platforms, such as Adobe Creative Cloud. Ability to communicate effectively in Spanish and English. Bachelor's degree in engineering, business administration, or related field. 5+ years of experience in customer-facing role.