Training Manager

TRAINING MANAGER | SLS PLAYA MUJERES

We are looking for a Training Manager to join this wonderful hotel: SLS Playa Mujeres Cancun, All Inclusive Collection.

Ennismore, with its luxury brand SLS, is undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.

Introducing this new luxury gem that offers an extraordinary hospitality experience, with 500 luxurious rooms, 18 Food and Beverage establishments, and an impressive spa sanctuary.

Our goal is to create memorable experiences for our guests and develop an exceptional team that shares our passion for hospitality.

Job Description

Under the direction of the People & Culture area, the Training Manager will be responsible for designing, implementing, and supervising talent training and development strategies, as well as coordinating internal hotel events, ensuring experiences that strengthen organizational culture, integration, and employee engagement.

We are looking for a person passionate about human development, with leadership, strategic vision, and experience in the luxury hotel industry.

Main Responsibilities

• Design and implement the hotel's annual training plan.
• Develop induction, operational training, and leadership development programs.
• Ensure compliance with brand service and training standards.
• Identify training needs through evaluations and performance analysis.
• Coordinate and supervise training activities for different departments.
• Develop and support leaders in their leadership and team management skills.
• Measure the effectiveness of training programs through performance indicators.
• Promote a culture of continuous learning, engagement, and professional development.
• Coordinate training programs related to quality, safety, and service standards.
• Maintain updated training records and reports.
• Collaborate with departmental leaders to strengthen internal talent.
• Drive initiatives that contribute to improving the experience of our employees and guests.
• Plan, coordinate, and supervise internal hotel events, promoting integration, recognition, and a sense of belonging among employees.
• Organize internal activities that strengthen organizational culture, engagement, and the employee experience.
• Coordinate celebrations, team-building activities, and special events in collaboration with different departments.

Requirements

• 3 to 4 years of experience in training and development within the hotel industry, preferably in luxury hotels.
• Experience in designing and implementing training programs.
• Knowledge in organizational development, leadership, and talent management.
• Proficiency in training indicators and results evaluation.
• Advanced English.
• Communication, leadership, and facilitation skills.
• Ability to work in a dynamic and multicultural environment.
• Service orientation, innovation, and continuous improvement.