Salesforce CRM Manager

Objective General: Lead hands-on the operation and evolution of the CRM ecosystem in Salesforce to maximize customer acquisition, activation, retention, and service for B2B/B2B2C customers, ensuring operational excellence, regulatory compliance, data quality, and a unified customer view (Customer 360) enabled by Data Cloud. Drive automation and efficiency through AI/Agent capabilities, including AgentForce (AgenticsAI) in Salesforce, to improve response times and enhance the overall customer experience. Develop and implement strategies to optimize sales processes, streamline workflows, and leverage Salesforce's advanced analytics and reporting tools to inform business decisions. Collaborate with cross-functional teams to design and deliver tailored solutions that meet customer needs and drive revenue growth. Foster a culture of innovation, continuous learning, and collaboration within the organization. Ensure compliance with industry standards, regulations, and best practices for data management and security. Develop and maintain strong relationships with stakeholders, including customers, partners, and internal teams. Provide exceptional customer service by resolving issues promptly and efficiently, and ensuring that customer needs are met. Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of CRM strategies and make data-driven decisions to drive business growth.