Housekeeping Manager

We are looking for a Housekeeper to join this wonderful hotel SLS Playa Mujeres Cancun, All Inclusive Collection.

Ennismore, with its luxury brand SLS, is undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.

Introducing this dazzling new luxury jewel arriving in the Playa Mujeres area of Cancun. Our all-inclusive hotel offers 500 luxurious rooms, complemented by an impressive variety of 18 different Food and Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking an escape and families craving connection and adventure, this hotel brings a world of extraordinary experiences to Cancun, providing a range of amenities and activities designed for travelers of all ages.

This project is not for the faint of heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with much to offer, and work with some of the best and brightest in the world of luxury hospitality, this could be the perfect fit for you.

Job Description

Under the general direction of the Director of Operations or anyone else authorized by management, plan, organize, develop and direct the overall operation of the Housekeeping department including Laundry. Ensure the highest degree of quality is maintained.

• Ensure all departmental service standards and sequences of service are met.
• Maintain a close relationship with the Front Desk and Engineering teams.
• Ensure guest satisfaction; address guest issues or any correspondence.
• Maintain control of daily financial reports; update checkbooks and balance profit and loss at the end of each month.
• Control costs, both operational and labor, by improving departmental revenue.
• Supervise purchasing systems.
• Monitor all labor and payroll costs.
• Ensure the housekeeping team uses necessary systems including but not limited to Nuvola and Opera Cloud effectively.
• Observe, teach, and develop employees.
• Continuously evaluate the performance of housekeeping staff, taking corrective action when necessary.
• Conduct interviews for all housekeeping positions.
• Ensure all areas are maintained to sbe service and design standards. Train and develop the team to meet standards.
• Responsible for supervising staff payroll and controlling operational expenses.
• Manage Capital Expenditure projects directed at housekeeping areas.
• Create new initiatives to improve the efficiency of customer service standards and operational improvements.
• Establish relationships with other companies in the hotel industry.
• You will ensure that the objectives set by the Director of Operations are met.
• Collaborate with the front desk and the Front Office Manager to meet necessary objectives to exceed guest satisfaction.
• You will review multi-day reservations to correct errors and assign in advance what is necessary for reservations with peculiarities.
• You will be up-to-date with the day's events, groups, arrivals, departures, and incidents.
• You will have in-depth knowledge of all hotel points of sale to provide accurate information to guests.
• Maintain Minibars and ensure all necessary provisions are available, in order, correctly accounted for, properly inventoried, and stocked.
• You will know the financial objectives set by General Management and strive to achieve them. You will update data daily, comparing it with the budget.
• You will maintain a positive attitude and pay attention to detail throughout the shift.
• As an important part of a team, you will try to help colleagues who need assistance from the reservations department or other departments.
• You will remain calm during busy periods to perform work efficiently and ask for help when needed.
• Any other reasonable task assigned by the supervisor or manager.
• We recognize that we are in the hospitality industry and that may require us to provide lateral service. At times, we will ask each team member to perform various related tasks as needed, in order to provide exceptional customer service. You will control the night, day, and/or overtime hours of the staff under your charge.

Requirements

• 3 years of experience in a luxury hotel
• Advanced intermediate English
• Preparation and control of departmental budgets.
• Knowledge of hotel quality standards and audits.
• Management of performance and productivity indicators.
• Supervision of hygiene, safety, and sustainability procedures.
• Management of hotel systems and administrative tools.
• Training and development of operational staff.