Genesys Cloud, Contact center

Job description

Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and recommend improvements to enhance efficiency. Professional & Technical Skills: - Must To Have Skill…

Required skills

efficiency problem solving team management system performance contact center training sessions sme genesys cloud

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