Generalist (m/f/d) Customer Success // Customer Support (German Speaking)

Part-time and full-time possible – Location Vienna (AT)

Become part of our revolutionary team as a Customer Success Manager!

Hybrid (possibility of min. 2 days of home office per week) | Salary: From €2,236.00 gross/month (collective agreement), overpayment possible

Why You?

You are curious, patient, and helpful – with a genuine “Your problems are my problems” mentality.

You possess empathy and can not only understand problems but also consistently think in terms of solutions.

You are genuinely interested in our customers' challenges and speak their language, but you also persist when you notice someone needs an extra round of explanation.

And when it counts, you use your full charm and persevere to win over even the toughest digitalization opponents.

Who Are We?

reebuild is the AI-powered back office for the construction and real estate industry. We automate invoice processing, cost management, and material management so that construction companies and project developers spend less time on administration and more on what matters on the construction site. Over 120 companies in Austria, Germany, and beyond have already processed over 530 million euros in invoice volume through our platform.

In our team in Vienna, the principle is: progress before hierarchy. Impact before status. Short paths, clear priorities, and plenty of room to implement your own ideas. Our goal is zero administrative effort in construction, and for that, we are looking for people who want to pitch in.

Tasks

Your tasks:

As a Customer Success Manager at reebuild, you are the central point of contact for our B2B customers – construction companies and project developers. Your mission: to ensure that our AI-powered software is used optimally and that questions are resolved quickly, competently, and sustainably. You will guide our customers from the initial contact to the full utilization of our platform and patiently explain processes down to the last click.

Even when things get hectic, you know what challenges your customers are facing and prioritize the processing of their requests correctly. You never lose sight of cross-customer knowledge transfer (keyword training platform; improving our solution together with the product team).

Qualification

Your Profile:

• You have a knack for and already good initial experience with customer care – Ideally, you already have 1 year of experience in Customer Support and/or Customer Success.

• You are curious and want to understand how things work.

• You have an affinity for software and digital solutions and quickly find your way around new tools (numeracy or an interest in accounting are a plus here!).

• You enjoy communication, are patient, and have a friendly demeanor.

• Language requirements: Very good German language skills in speaking and writing (min. C1) and good English language skills (min. B2). We speak German within the team and with our customers.

Additionally, one or more of the following points apply to you:

• You have knowledge of the construction industry – e.g., through experience in commercial construction processing, technical internal service, or in the field of architecture.

• Your work style is solution-oriented and structured – you prioritize independently and do not lose track even with multiple open topics.

This is what your success looks like after 12 months:

You have become a trusted contact person for our customers – known for quick, competent, and creative solutions, as well as angelic patience during the onboarding of our platform. Customer satisfaction has been boosted by you because you have left a lasting impression that has convinced them of our solution. Thanks to your ideas, we as a team have also found new ways to improve our internal processes – and have grown together.

Benefits

The advantages of working with us:

• Personal development You will learn valuable business and communication skills in an absolute future industry – at the intersection of AI, SaaS, and the construction industry.

• Working hours that are truly flexible, and the option for individual home office – because good work is not tied to a fixed desk.

• An extra half-hour lunch break granted in addition to the legally required break time – every day.

• An open, appreciative company culture Flat hierarchies, direct communication, and a team that not only tolerates mistakes but explicitly welcomes them in order to learn from them together.

• You get December 24th and 31st completely off – without having to use extra vacation days for it.

• You don't need shoes in our office – you will be provided with branded slippers, and branded sweaters for the cold days.

• Real impact You actively contribute to automating one of the largest and most stable industries in the world – with a tangible effect for our customers.

Does this sound like your next career step? Then send us your application and shape the future of the construction industry with us!