General Manager of Alberca

The incumbent is responsible for ensuring the satisfaction of all guests and visitors at the assigned food and beverage center, with broad knowledge of mixology, organizational skills, and time management in the restaurant. Responsibilities include:

• Supervise, orient, and support waiters, bartenders, hostesses, towel attendants, cashiers, and other collaborators in the Food and Beverage Division.
• Create a safe environment for our customers and employees.
• E nsure that restaurant standards are followed in terms of food preparation, service, and customer attention.
• Train and develop all collaborators based on current standards.
• Collaborate with the selection of optimal candidates to have the best collaborators.
• Maximize reservations and number of diners at all food and beverage centers.
• Show a service attitude towards our customers.
• Understand and anticipate customer needs.
• Be empathetic and respond efficiently to customer needs.
• Show a professional attitude at all times, both inside and outside the hotel.
• Have a sense of urgency.
• In charge of supervising bars.
• Supervise bar staff.
• General service.
• Cleanliness in preparation.
• Establish standard specifications for purchases in coordination with the food and beverage manager, and cost controller.
• Control and manage food, beverage, and supply inventories at the restaurant.
• Manage the budget and finances of the restaurant, including financial report preparation and cost management.
• Plan and coordinate special events at the restaurant, such as gala dinners, banquets, and corporate events.
• Create and execute marketing and publicity plans for the restaurant to attract new customers and retain existing ones.
• Ensure compliance with hygiene and food safety regulations, as well as government regulations regarding restaurants.
• Prepare follow-up reports and analyze sales, profits, and other business aspects to inform strategic and management decisions.