General Manager

Position: General Manager – All Inclusive Resort Location: Quintana Roo, México Brand Portfolio: Hyatt Inclusive Collection (Secrets, Dreams, Hyatt Vivid, Zoëtry) Position Summary The General Manager is responsible for the overall leadership, strategic direction, and operational performance of an All Inclusive resort within the Hyatt Inclusive Collection portfolio. This role ensures the delivery of exceptional guest experiences, strong financial results, and full compliance with brand standards and operating procedures. Key Responsibilities: • Develops and implements strategies to drive revenue growth, improve profitability, and increase market share. • Oversees all aspects of resort operations, including food and beverage, rooms division, recreation, and spa services. • Fosters a positive work environment by promoting teamwork, open communication, and employee engagement. • Ensures compliance with company policies, procedures, and regulatory requirements. • Develops and manages budgets to achieve financial goals. • Collaborates with the sales team to drive group business and increase revenue. • Provides exceptional guest service by ensuring that all guests have a memorable experience. • Manages and resolves conflicts in a fair and professional manner. • Participates in local community outreach programs and supports corporate social responsibility initiatives. Requirements: • Bachelor's degree in Hospitality, Business Administration, or related field. • Minimum 5 years of experience as a General Manager or Assistant General Manager in the hospitality industry. • Proven track record of success in driving revenue growth, improving profitability, and increasing market share. • Strong leadership and management skills with the ability to motivate and inspire team members. • Excellent communication and interpersonal skills. • Ability to work effectively in a fast-paced environment and adapt to changing circumstances. • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance.