General Manager (Hospitality)

Key Responsibilities Operations & Standards Ensure full compliance with all operational systems, procedures, and brand standards. Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis. Maintain high standards of cleanliness, service, food safety, and presentation at all times. Ensure all equipment and assets are properly cared for and used correctly. Financial & Stock Control Manage stock ordering, levels, and rotation. Accurately track and report inventory movements. Monitor and control costs to ensure profitability. Analyze sales data and make informed decisions to drive business growth. Develop and implement strategies to increase revenue and improve customer satisfaction. Ensure all financial transactions are accurate and up-to-date. Conduct regular audits to identify areas for improvement. Implement corrective actions as needed. Ensure compliance with all relevant laws, regulations, and company policies. Maintain a positive work environment by fostering open communication, teamwork, and employee engagement. Provide coaching, training, and development opportunities to enhance employee skills and performance. Foster a culture of continuous learning and improvement. Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners. Ensure all customer complaints are resolved promptly and professionally. Conduct regular customer satisfaction surveys to identify areas for improvement. Implement corrective actions as needed. Ensure compliance with all relevant laws, regulations, and company policies. Maintain a positive work environment by fostering open communication, teamwork, and employee engagement. Provide coaching, training, and development opportunities to enhance employee skills and performance. Foster a culture of continuous learning and improvement. Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.