General Manager (Hospitality)

General Manager (Hospitality) – Job Summary We are looking for a hands‑on, experienced General Manager to lead our retail/foodservice location. You will oversee daily operations, drive sales, manage stock, and ensure an exceptional customer experience. This role requires strong leadership, organisational skills, and a proactive approach to staff management. Job Description Role Overview The Store Manager is the on‑site operational leader responsible for the day‑to‑day performance of the store. Key Responsibilities: • Oversee daily operations, including opening and closing procedures, inventory management, and cash handling. • Drive sales through effective merchandising, visual displays, and customer service strategies. • Manage stock levels to ensure optimal inventory turnover and minimize waste. • Ensure an exceptional customer experience by providing prompt and courteous service. • Develop and implement effective store layouts and visual merchandising plans. • Foster a positive work environment by promoting teamwork, open communication, and employee recognition. • Recruit, train, and develop a high-performing team to achieve sales goals and improve customer satisfaction. • Analyze sales data and make informed decisions to drive business results. • Maintain accurate records of sales, inventory, and expenses. • Ensure compliance with company policies, procedures, and regulatory requirements. Job Requirements: • 3+ years of experience in retail management or a related field. • Proven track record of driving sales growth and improving customer satisfaction. • Strong leadership and communication skills. • Ability to work effectively in a fast-paced environment. • High school diploma or equivalent required; bachelor's degree preferred. • Certification in food safety, hospitality, or a related field is an asset. Job Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance.