General Manager - Boutique Hotel and Spa - Pletten

About Us

Nestled along the Garden Route coastline, this boutique heritage hotel and spa blends historic charm with modern sophistication. Our property is a sanctuary of refined luxury, where guests indulge in world-class dining, rejuvenating spa treatments, and curated experiences by the sea.

Working with us means joining a family that is passionate about reimagining African luxury. You’ll be part of a collection that values creativity, collaboration, and a deep respect for both people and place. Here, innovation meets heritage — and careers flourish.

Position: General Manager

We are seeking a dynamic and visionary leader with extensive experience in luxury hospitality. The successful candidate will be responsible for overseeing the entire operation, ensuring seamless guest journeys, and maintaining the highest levels of service excellence.

Responsibilities

• Lead daily hotel and spa operations with precision and flair.
• Drive guest satisfaction by creating exceptional, personalized experiences.
• Recruit, mentor, and inspire your team to embody the highest standards.
• Collaborate across departments to ensure a cohesive luxury product.
• Maintain strong financial performance and achieve operational targets.
• Safeguard heritage while continuously innovating guest offerings.
• Oversee wellness and spa experiences, ensuring quality and consistency.

Qualifications

• Minimum of 5 years’ experience in a senior management role within a luxury or 5-star environment.
• Strong leadership skills with the ability to inspire high-performing teams.
• Proven success in managing boutique or lifestyle hotels.
• Financial acumen and a track record of delivering results.
• A passion for curating extraordinary guest experiences.

What We Offer

• Competitive salary and benefits package.
• Career growth opportunities within an exclusive luxury hospitality collective.
• A supportive and inspiring environment that values creativity and initiative.
• The chance to shape a world-class destination in Plettenberg Bay.