General Assistant - ST Ouen 35H

Operations Agent (Editions)

Join us on our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team is at the heart of the Deliveroo marketplace: shaping how we serve restaurants, merchants, and new sectors worldwide. From negotiating key partnerships to unlocking new revenue streams and developing data-driven growth strategies, we tackle major challenges that advance the company. If you thrive in dynamic commercial environments and want to influence the future of a global brand, this team is for you.

We are looking for a Full-Time Permanent Operations Agent - 35H to join our team in ST Ouen. In this role, you will help maintain the smooth flow of our delivery-only kitchens "Editions," ensuring every order reaches the customer perfectly and on time.

What you will do

You will join the Editions team. Our Editions sites are hubs dedicated exclusively to delivery, enabling top restaurants to expand into new areas. As an Operations Agent, you are the heart of the site, coordinating kitchen partners, riders, and customers to ensure operational excellence.

Here's a glimpse of your daily routine:

• Manage Dispatch: Oversee the quick handover of food to riders while proactively resolving live issues between kitchens and partners.

• Ensure Food Safety: Conduct daily HACCP and safety checks, ensuring our high standards for food hygiene and site safety are never compromised.

• Resolve Issues in Real-Time: Be the first point of contact for customer complaints, using our internal processes to ensure a successful customer journey.

• Drive Site Excellence: Collaborate closely with the Site Manager and Assistant Manager to achieve key performance indicators (KPIs) and maintain a high-quality service.

• Own the Floor: Manage opening and closing procedures, demonstrating the versatility to cover all roles on site as needed.

What you will need to succeed

Essential:

• Strong Versatility: Proven ability to handle high volumes of information and juggle multiple operational challenges simultaneously.

• Excellent Communication: Clear and effective verbal and written skills to liaise with partners and customers.

• Proactive Mindset: A proactive approach with a demonstrated ability to anticipate needs and act autonomously.

• Safety Awareness: A solid understanding (or willingness to become proficient) of food safety and HACCP standards.

Desirable:

• Restaurant Experience: Previous operational experience within a kitchen or restaurant environment.

• Safety Certifications: Training in first aid, fire safety, or food safety (though training can be provided).

• Language Skills: Proficiency in English is a plus for collaborating with our international teams.

Why join us?

At Deliveroo, you'll do work that matters, solving real problems in a fast-paced, three-sided marketplace. We are food lovers, problem solvers, and connection makers, united by a shared drive to make things better. Working here, you can expect to:

🔧 Make a visible impact every day Your work directly improves the experience for customers, partners, and riders.

🌱 Learn fast in an entrepreneurial environment Work at the sharp end of the market with autonomy, speed, and real responsibility.

🧠 Build a career, not just a job Push yourself, develop new skills, and grow alongside the company.

🌎 Succeed together in an inclusive culture Collaborative, values-driven teams that support how you work.

We aim to create a fair process that lets your skills shine – our recruitment journey typically involves 3-4 stages. To learn more about how we recruit, click here.

Our global structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with colleagues, systems, and leaders across DoorDash and Wolt. Together, we are unlocking new possibilities as a single global team.

Diversity, Equity, and Inclusion

At Deliveroo, we know that a great place to work reflects the world around us and that diversity and inclusion make us stronger, more creative, and better at what we do. We are committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equal opportunity and welcome candidates from all walks of life, regardless of age, sex, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief.

If you have a disability or long-term health condition and need help applying, or require reasonable adjustments during the recruitment process, please contact our recruitment team at ----- We'd be happy to help ensure you have a fair and equitable experience.

If you are excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!